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IT Service Management SaaS Platform

The AXSOS ITSM (IT service management) SaaS platform, based on the products of CA Technologies, offers the following commercial advantages over traditional a in-house solution:

  • Reduced investment risk from
    • no pre-investment in hardware and software
    • lower startup costs
    • lower training costs for IT staff
    • short contracts possible starting at 12 months
  • Lower operating costs through
    • no IT operating costs (electricity, cooling, etc.)
    • no servicing of the application (fixes, software updates and patches) necessary
  • low capital tie-up with monthly operating costs rather than high investment costs
  • faster start-up than an in-house solution
  • structured introduction process where you can build on the experience of AXSOS
Introduction process

AXSOS' Introduction process for the SaaS solution

The solution supports the following ITSM processes (all of which are Pink Verify 3.1 certified)
Pink Verified

  • Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Release Management
  • Service Asset & Configuration Management
  • Service Catalog
  • Service Level Management
  • Service Portfolio Management
  • Financial Management
  • Capacity Management
  • Event Management
  • Availability Management
  • Service Continuity Management 
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